How to reach us
| Channel | Details | When we are available |
|---|---|---|
| [email protected] | Monday to Friday, 9:00 a.m. to 5:00 p.m. ET. Messages sent at other times are answered on the next business day. | |
| Contact form | Fill in the form on this page: name, email address, topic (general question, correction, privacy request, complaint or business enquiry) and your message. | Available any time. We reply during business hours. |
| Phone | +1 (416) 555-0148. If we miss your call, leave a voicemail and we will call back on the next business day. | Monday to Friday, 9:00 a.m. to 5:00 p.m. ET, excluding Canadian statutory holidays. |
Please do not send payment card numbers, passwords or identity documents by email, form or voicemail. We never need them.
When to expect a reply
| Type of message | Our target response time |
|---|---|
| General questions | Within 1 to 2 business days |
| Corrections to reviews, odds or bonus details | Reviewed within 2 business days; confirmed corrections are published promptly |
| Privacy requests | Acknowledged within 5 business days and completed within 30 days |
| Complaints | Acknowledged within 3 business days, with a full response within 15 business days |
| Business and partnership enquiries | Within 3 business days |
Specialised contacts
| Email address | Use it for |
|---|---|
| [email protected] | General questions, newsletter unsubscribes and help using the Website |
| [email protected] | Corrections, review methodology and updates to operator information |
| [email protected] | Privacy requests and questions for our Privacy Officer |
| [email protected] | Formal complaints about the Website or its Content |
| [email protected] | Business, advertising and affiliate enquiries from operators and partners |
Complaints
To make a complaint about the Website or our Content, email [email protected] with the page address, what went wrong and how you would like it resolved. We will acknowledge it within 3 business days and aim to reply in full within 15 business days. If you are unhappy with the outcome of a privacy complaint, you can contact the Office of the Privacy Commissioner of Canada or your provincial privacy regulator. Our Terms of Use set out the full process.
If your complaint is about a betting operator, for example a deposit, bonus or withdrawal, please contact that operator first. If it is not resolved, you can escalate to the regulator that licenses it: in Ontario, iGaming Ontario and the Alcohol and Gaming Commission of Ontario (AGCO); elsewhere in Canada, the responsible provincial regulator or lottery corporation; and for an operator licensed abroad, the licensing authority named in its terms.
About us and what we can help with
Betting Sites CA is an independent publication that provides information and comparisons about sports betting sites in Canada. We are not a gambling operator: we do not hold a gambling licence, accept bets or handle player funds. We cannot see, change or recover your betting account, so for account, deposit, bonus or withdrawal issues, please contact the operator directly.
Need support with gambling?
If gambling is causing you stress or problems, you are not alone and free, confidential help is available. In Ontario, ConnexOntario is open 24/7 at 1-866-531-2600. Our Responsible Gambling page lists helplines for every province and territory, plus self-exclusion options and blocking tools.